{"id":7290,"date":"2025-07-26T13:42:50","date_gmt":"2025-07-26T17:42:50","guid":{"rendered":"https:\/\/artefact.store\/refund_returns\/"},"modified":"2025-07-26T13:43:59","modified_gmt":"2025-07-26T17:43:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/artefact.store\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7290\" class=\"elementor elementor-7290\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9e6b01c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9e6b01c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9d59d7\" data-id=\"b9d59d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e465a39 elementor-widget elementor-widget-html\" data-id=\"e465a39\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-e465a39{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63b7f1c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63b7f1c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b19b7b\" data-id=\"4b19b7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f70adcf elementor-widget elementor-widget-html\" data-id=\"f70adcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"return-policy\">\n  <h2>\ud83d\udce6 Politique de retour et de remboursement<\/h2>\n  <p><strong>Date d'entr\u00e9e en vigueur :<\/strong> 26 juillet 2025<br>\n  <strong>S'applique \u00e0 :<\/strong> Tous les achats effectu\u00e9s sur <a href=\"https:\/\/artefact.store\">artefact.store<\/a><\/p>\n\n  <p>Chez <strong>Artefact Eyewear<\/strong>, votre satisfaction est importante pour nous. Si vous n'\u00eates pas enti\u00e8rement satisfait de votre achat, vous pouvez demander un retour, un \u00e9change ou un remboursement selon les conditions ci-dessous.<\/p>\n\n  <h3>\ud83d\udd52 D\u00e9lai de retour<\/h3>\n  <p>Vous disposez d\u2019un d\u00e9lai de <strong>30 jours<\/strong> apr\u00e8s la livraison pour demander un retour ou un \u00e9change.<\/p>\n\n  <h3>\u2705 Raisons de retour accept\u00e9es<\/h3>\n  <p>Nous acceptons les demandes de retour pour les raisons suivantes :<\/p>\n  <ul>\n    <li>Probl\u00e8mes de taille ou d\u2019ajustement<\/li>\n    <li>Article endommag\u00e9 ou d\u00e9fectueux<\/li>\n    <li>Changement d'avis ou achat impulsif<\/li>\n    <li>Article incorrect re\u00e7u<\/li>\n  <\/ul>\n\n  <h3>\ud83d\udce6 Conditions de retour<\/h3>\n  <p>Pour \u00eatre admissible, le produit doit :<\/p>\n  <ul>\n    <li>\u00catre inutilis\u00e9 et en bon \u00e9tat<\/li>\n    <li>\u00catre retourn\u00e9 dans son emballage d'origine avec tous les \u00e9l\u00e9ments inclus<\/li>\n    <li>Inclure une preuve d'achat (par ex. num\u00e9ro de commande ou re\u00e7u)<\/li>\n  <\/ul>\n  <p>Nous nous r\u00e9servons le droit de refuser les retours ne r\u00e9pondant pas \u00e0 ces conditions.<\/p>\n\n  <h3>\ud83d\udcb0 Remboursements<\/h3>\n  <p>Les remboursements approuv\u00e9s seront effectu\u00e9s via le <strong>mode de paiement original<\/strong>. Veuillez pr\u00e9voir 5 \u00e0 10 jours ouvrables pour le traitement apr\u00e8s r\u00e9ception et inspection de l\u2019article retourn\u00e9.<\/p>\n\n  <h3>\ud83d\udd01 \u00c9changes<\/h3>\n  <p>Si vous souhaitez \u00e9changer votre article contre un autre mod\u00e8le, taille ou style, nous nous ferons un plaisir de vous aider \u2014 sous r\u00e9serve de disponibilit\u00e9. Les \u00e9changes sont trait\u00e9s d\u00e8s r\u00e9ception de l'article en bon \u00e9tat.<\/p>\n\n  <h3>\ud83d\ude9a Frais de retour<\/h3>\n  <p>Les frais de retour sont appliqu\u00e9s comme suit :<\/p>\n  <ul>\n    <li>Si le retour est d\u00fb \u00e0 une erreur de notre part (article d\u00e9fectueux ou incorrect), <strong>nous prendrons en charge les frais de retour<\/strong>.<\/li>\n    <li>Dans les autres cas (changement d\u2019avis, probl\u00e8me de taille, etc.), <strong>les frais de retour sont \u00e0 la charge du client<\/strong>.<\/li>\n  <\/ul>\n\n  <h3>\ud83d\udce9 Comment demander un retour<\/h3>\n  <p>Pour initier un retour ou un \u00e9change :<\/p>\n  <ol>\n    <li>\u00c9crivez-nous \u00e0 l\u2019adresse <a href=\"mailto:rma@artefact.store\">rma@artefact.store<\/a><\/li>\n    <li>Indiquez votre <strong>num\u00e9ro de commande<\/strong>, la <strong>raison du retour<\/strong>, et ajoutez des <strong>photos justificatives<\/strong> si n\u00e9cessaire<\/li>\n    <li>Nous vous r\u00e9pondrons dans un d\u00e9lai de 2 jours ouvrables avec les prochaines \u00e9tapes<\/li>\n  <\/ol>\n\n  <h3>\u2696\ufe0f Mentions l\u00e9gales<\/h3>\n  <p>Cette politique est conforme \u00e0 la <strong>l\u00e9gislation f\u00e9d\u00e9rale canadienne<\/strong> et au <strong>Code civil du Qu\u00e9bec<\/strong>. Vos droits l\u00e9gaux ne sont pas affect\u00e9s.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce6 Return &#038; Refund Policy Effective Date: July 26, 2025 Applies to: All purchases made on artefact.store At Artefact Eyewear, your satisfaction matters to us. If you&#8217;re not completely satisfied&hellip;<\/p>","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-7290","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Boutique Artefact Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/artefact.store\/fr\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Boutique Artefact Store\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udce6 Return &#038; Refund Policy Effective Date: July 26, 2025 Applies to: All purchases made on artefact.store At Artefact Eyewear, your satisfaction matters to us. 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